7-Day Guarantee: you can request a full refund of any book within 7 calendar days from the date of purchase, as long as the requirements below are met.
This Refund Policy applies to all digital products sold on viniciussoares.store by Vinicius de Castro Soares (CPF 154.550.606-00), operating as Vinicius Soares e-books. It is part of our Terms of Service.
1. Refund period
The refund period is 7 calendar days, counted from the date your payment was confirmed. Requests sent after the 7th day will not be accepted, except in the cases listed in section 6.
2. How to request a refund
Refunds are requested only by email. Send a message to support@viniciussoares.store with the subject "Refund Request".
3. Required information
To process your request, your email must include all of the following:
- Full name used at checkout;
- Email address used at checkout (if you write from a different email, tell us the original one);
- Name of the book purchased;
- Date of purchase;
- Order or receipt number (shown on the Stripe receipt sent to your email), or the last 4 digits of the card used;
- Reason for the request (a short sentence is enough — it helps us improve).
Incomplete requests will receive a reply asking for the missing information. The 7-day period is considered met if your first request was sent within it, even if we ask for extra information afterwards.
4. Analysis and approval
- We reply to every request within 2 business days;
- If all requirements are met, the refund is approved and you receive a confirmation email;
- Once the refund is approved, access to the book and the members app is removed.
5. How the money is returned
- The refund is made through Stripe to the same payment method used in the purchase. We cannot refund to a different card, account or person;
- The full amount paid for the product is returned;
- After approval, the amount usually appears within 5 to 10 business days, depending on your bank or card issuer. For credit cards, it may appear on your next statement;
- For purchases in a foreign currency, the final amount on your statement may vary due to exchange rates and fees charged by your bank. These variations are outside our control.
6. Special cases (any time)
Regardless of the 7-day period, you are entitled to a refund if:
- You were charged twice for the same order (the duplicate charge is refunded in full);
- You never received access to the book and our support could not solve the problem;
- The product delivered is substantially different from what was described on the Website.
7. When a refund is not granted
- Requests sent after the 7-day period (except section 6);
- Requests for a product that was already refunded before;
- Evidence of misuse, such as sharing, reselling or redistributing the content, in violation of our Terms of Service;
- When a chargeback or payment dispute has already been opened for the same order (the case will be handled through the dispute process).
8. Chargebacks and disputes
Please contact us before opening a dispute with your bank. Our refund process is faster and simpler — disputes can take weeks to resolve. If a dispute is opened, access to the product is suspended until it is concluded, and we will provide our purchase and delivery records to the payment processor.
9. Contact
Email: support@viniciussoares.store
WhatsApp: +55 31 9825-4635
Support hours: 7:00 AM – 4:00 PM (Brasília time, GMT-3)